Presentation & Target Audience
This course satisfies the obligatory "AI Literacy" (AI literacy) requirement set for businesses by Article 4 of the European Artificial Intelligence Regulation (AI Act). Designed specifically for non-technical profiles (administrative, commercial, human resources staff, executives, and professionals), it provides the skills necessary to use AI systems productively, reducing to zero the risks associated with the leak of confidential data and ensuring complete legal compliance of the company.
Target Audience: Administrative staff, sales, HR, managers and professionals (Non-technical profile / users).
Detailed Syllabus (4 Hours)
🕒 HOUR 1: Demystifying AI and Understanding the Tool
Objective: Eliminate false myths about technology, understand the logical operation of Large Language Models (LLMs), and outline the legal responsibilities of the AI Act.
- 1.1 From Classic Automation to Generative AI: Conceptual difference between traditional software (rigid rules and fixed formulas) and Generative AI (LLMs as data-driven probabilistic predictive systems). AI has no consciousness, it is statistical calculation.
- 1.2 Hallucinations and Technical Limits: Why AI invents data with absolute confidence. Training cutoff. Crucial importance of human verification ("credible liar").
- 1.3 The Regulatory Framework: The AI Act and Sanctions: Risk-based approach overview. Duties of the user (Deployer). Article 4 on mandatory employee training (AI Literacy) and penalty risks.
🕒 HOUR 2: The Art of Prompting and Office Productivity
Objective: Provide practical techniques of human-machine communication to optimize daily workflows, reducing repetitive task times.
- 2.1 Anatomy of the Perfect Prompt: Why generic requests fail. The 5-element structure: Role (professional identity), Context (scenario), Task (specific action), Constraints (limits, tone), and Format (output structure).
- 2.2 Esercitazioni e Casi d'Uso Aziendali: Writing and revising commercial emails, managing complex customer replies, summarizing long documents/contracts, and writing Excel formulas in natural language.
🕒 HOUR 3: Security, Privacy and Protecting Company Secrets
Objective: Educate staff on security and privacy to avoid leaking confidential data outside the company's approved perimeter.
- 3.1 Data Leak Risk and "Shadow AI": How public chatbot prompts train future models out of company control. Shadow AI dangers (using unapproved software). Case studies on real incidents.
- 3.3 Copyright and Transparency Obligations: Intellectual property of generated content and the AI Act obligation to declare chatbot interaction or manipulated content (deepfake).
🕒 HOUR 4: Vertical AI, Internal Policy and Final Assessment
Objective: Customize competencies in specific departments, formalize internal conduct rules, and run a final test for compliance documentation.
- 4.1 Department Risks & Focus: HR (AI recruitment is High-Risk; bias monitoring, no fully automated final decision), Administration (mitigate calculation errors), Commercial (prevent false contract promises).
- 4.2 Corporate AI Policy: Internal guidelines and authorized software/accounts (e.g., protected Enterprise versions).
- 4.3 Final Assessment Test (15 min): 10-question multiple-choice test. Passing constitutes objective proof of training for audits and triggers the nominal Certificate.
Standard 4-hour training unit
Course Delivery
Lessons available in person or online. For in-person lessons outside the Turin province area, travel expenses will be added.
Compliance & Funding
AI Act (Art. 4): This course satisfies the mandatory training obligation for employees and collaborators required by the EU AI Regulation.
Free Training: Fully fundable through interprofessional funds or dedicated European funding for corporate training.
Requirements & Support
Each participant must have a PC or tablet with an active internet connection, enabled to access ChatGPT, Google Gemini, or Claude.
The lesson will be fully recorded. Participants will be able to review the operational steps and practice independently at any subsequent time.
Customized Paths
It is possible to design custom courses for the specific needs of schools and institutions:
- Customized content and duration
- Levels from basic to advanced
- Focus on teaching, automation, or processes